Delivery and Shipping Policy

1. SHIPPING COSTS AND EXPENSES

Free Shipping Policy: Generally, shipping costs are included in the prices of our products offered for sale on shop.caddesi.com, and a standard free shipping policy is applied.

Product-Specific Shipping Conditions: Shipping costs and free shipping conditions may vary depending on the type, volume, or campaigns of the products. Conditional shipping fees or completely free shipping information that may apply to certain products are clearly stated on the product's own description page.

During the purchase process, no extra or hidden shipping fees will be charged beyond the total amount reflected in your cart on the payment screen at the time of delivery of your order.

2. ORDER PROCESSING AND PREPARATION TIME (HANDLING TIME)

Your orders are generally prepared with care in our warehouse and handed over to our contracted shipping companies within 1 to 2 business days (Monday - Friday) after the payment confirmation is received in our system.

Orders placed on weekends (Saturday, Sunday) and public holidays will be processed on the first business day following.

3. DELIVERY TIME AND AREAS (TRANSIT TIME)

Shipping Areas: As shop.caddesi.com, we ship to all 81 provinces of Turkey and all countries worldwide (international).

Delivery Time: After your package is handed over to the shipping company, it is delivered to your address within an average of 2 to 4 business days depending on the centrality of your province and district for domestic shipments. For international shipments, the delivery time varies depending on the distance to the destination country and customs processing times.

Shipping Companies Used: Our deliveries are carried out with the assurance of Aras Kargo, Sürat Kargo, or PTT Kargo depending on operational suitability, shipping area, and domestic/international status.

4. ORDER TRACKING AND DAMAGED PRODUCT PROCEDURES

Once your order is shipped, a Shipping Tracking Number will be automatically sent to your registered email address or phone number. You can track the status of your shipment in real-time on the relevant shipping company's website using this number.

Important Warning: If you notice any physical damage such as crushing, tearing, or wetness on the shipping package while receiving your product, it is crucial to have the shipping officer prepare a "Damage Detection Report" before accepting the package.

5. CONTACT

For any questions regarding our delivery and shipping processes, you can reach us via email at info@caddesi.com or through our customer service at 0850 307 78 92.