CANCELLATION AND RETURN CONDITIONS
These Cancellation and Return Conditions regulate the cancellation and return processes of digital membership packages purchased through the Caddesi Com Yazılım Reklam Organizasyon Ltd. Şti. platform at caddesi.com. Additionally, the cancellation and return processes for physical products purchased through the shop.caddesi.com e-commerce platform are also included in these conditions. (Added Date: 08.09.2026) All users who purchase services or products through our platforms are deemed to have accepted the following conditions.
1. RIGHT OF WITHDRAWAL AND RETURN POLICY
Our users (Businesses) can request a full refund by exercising their right of withdrawal without any justification within 14 (fourteen) days from the date of purchase for the membership packages purchased on caddesi.com.
Condition for Validity of Right of Withdrawal in Digital Services (IMPORTANT): To approve the return request and to exercise the legal right of withdrawal, the user must not have published any content within the scope of the purchased package. If the user publishes any content on the platform (starts using the service) using the "Event", "Product", "Service", "News Share", or "Campaign" modules through the Business Panel after the purchase, it is considered that the service has started to be performed according to the Distance Contracts Regulation, and from that moment on, the right of withdrawal and refund is eliminated. Businesses that have not published any content can benefit from this right unconditionally.
Return Policy for Physical Products (shop.caddesi.com): Our users (Buyers) can exercise their right of withdrawal without any justification within 14 (fourteen) days from the delivery date of the product to themselves or to the person/entity at the address they specified. The returned products must be sent unused, undamaged, in their original packaging, and complete with all accessories, if any. Return shipments made through the cargo companies contracted with our company will have the return shipping cost covered by us. (Added Date: 08.09.2026)
2. CIRCUMSTANCES WHERE MEMBERSHIP CANCELLATION AND RETURN RIGHT DO NOT APPLY
Users who lose their right of withdrawal by publishing on the platform or who have completed the 14-day legal period have the right to cancel their recurring (monthly/yearly, etc.) subscription packages at any time.
The cancellation process will be valid for the next billing period, and no further charges will be made to your account. However, the cancellation process does not create a partial refund right for the current period you are in and have already paid for. Your right to use your current package continues until the end of the relevant payment period, and at the end of the period, your membership will become inactive.
Non-Returnable Physical Products: According to the relevant legislation; opened cosmetic and personal care products, underwear, hygiene products, products that are at risk of rapid deterioration or that may expire, and products specially prepared according to the buyer's request or explicit personal needs cannot be returned or refunded. (Added Date: 08.09.2026)
3. EXCEPTIONAL RETURN CASES
In the following exceptional cases, refunds may be processed upon user request after reviewing system records:
- Due to a system error, duplicate (double) charges have been made on the credit card for the same membership package or product order.
- Due to a technical fault caused by the seller, the digital service that has been successfully paid for cannot be started/activated at all through the Business Panel.
- In physical product orders (shop.caddesi.com); if the product is damaged during shipping (provided that a damage report is prepared by the courier), or if the wrong or defective product is sent. (Added Date: 08.09.2026)
All refunds (right of withdrawal or exceptional cases) will be reflected to the credit card or bank account used for payment within 7 to 14 business days depending on the processing times of the payment service providers after the request is approved.
4. REQUEST AND COMMUNICATION
You can send all your notifications regarding cancellation and return requests in writing to info@caddesi.com via your registered email address or get support through our customer service at 0850 307 78 92.
5. DELIVERY AND SHIPPING POLICY
For cargo costs related to your physical product orders (shop.caddesi.com), free shipping conditions, order preparation and delivery times, and all detailed rules about the cargo companies we work with, please check our Delivery and Shipping Policy page.